legal & privacy

Privacy Policy

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section “Information about the responsible party” in this privacy policy.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data that you enter into a contact form.

Other data is collected automatically or after your consent when you visit the website through our IT systems. These are primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other inquiries.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipient, and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions on the subject of data protection.

Analysis Tools and Third-Party Tools

When visiting this website, your surfing behavior may be statistically evaluated. This is mainly done using analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter “IONOS”). When you visit our website, IONOS collects various log files including your IP addresses. Details can be found in IONOS's privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., communication by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information about the Responsible Party

The responsible party for data processing on this website is:

Svea Delsing & Timo Delsing
In der Pullbach 17
54533 Bettenfeld
Germany

Phone: +49 1522 7454545
Email: info@eifel17.com

Note: The holiday accommodations of the brand eifel.stays are operated by legally independent providers. For data processing in connection with the respective accommodation (in particular booking and contact inquiries via the respective accommodation page), the operator or responsible party named in the legal notice of that page is responsible.

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, deletion will take place after these reasons cease to apply.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR if special categories of data are processed in accordance with Art. 9 (1) GDPR. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49 (1) lit. a GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), data processing is additionally based on § 25 (1) TDDDG. Consent can be revoked at any time. If your data is required for contract fulfillment or for carrying out pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation on the basis of Art. 6 (1) lit. c GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6 (1) lit. f GDPR. The relevant legal bases in each individual case are explained in the following sections of this privacy policy.

Recipients of Personal Data

As part of our business activities, we cooperate with various external parties. In some cases, it is also necessary to transfer personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6 (1) lit. f GDPR, or if another legal basis permits the data transfer. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 (1) LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 (1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT ADVERTISING (OBJECTION PURSUANT TO ART. 21 (2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, Correction and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time regarding this. The right to restriction of processing exists in the following cases:

• If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it for the establishment, exercise or defense of legal claims, you have the right to request restriction of processing instead of deletion.
• If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balancing of interests between your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our websites use so-called “cookies”. Cookies are small data packets that are stored on your device. They do not cause any damage and do not contain viruses. A distinction is made between temporary cookies (session cookies) and permanent cookies. Session cookies are automatically deleted after your visit ends. Permanent cookies remain stored on your device until you delete them yourself or your browser automatically deletes them.

Cookies can either be set by us (first-party cookies) or originate from third-party providers (third-party cookies). Third-party cookies enable, for example, the integration of external services.

We use technically necessary cookies on the basis of Art. 6 (1) lit. f GDPR, as they are required for the secure and functional operation of this website. Cookies for external content, statistics or convenience functions (e.g., Google Maps or visitor analysis) are only set after your express consent in accordance with Art. 6 (1) lit. a GDPR in conjunction with § 25 (1) TDDDG.

You can revoke or adjust your consent at any time. You can also generally restrict or prevent the setting of cookies in your browser.

Details of the cookies used can be found below:

Cookies Used in Detail:

Technically necessary cookies (without consent):

• cookie_consent – Stores the user's selection (“All cookies” or “Only necessary cookies”) anonymously. Validity: approx. 1 year.
• user_uuid – Generates an anonymous session ID without personal traceability. Validity: approx. 1 year.
• _scc_session – Used to manage an anonymized user session. Validity: approx. 17 minutes.

Performance cookies (only with consent):

• _tccl_visitor – Analyzes visitor behavior to improve website functionality. Validity: approx. 11 months, 4 weeks.
• _tccl_visit – Tracks individual sessions to optimize structure and usage. Validity: approx. 30 minutes.

Functionality cookies (only with consent):

• pll_language – Stores the selected language setting of the website. Validity: approx. 11 months, 4 weeks.

Cookies for external services (only with consent, e.g., Google Maps):

• NID – Cookie from Google for displaying embedded Google Maps content. Validity: approx. 6 months.
• CONSENT – Cookie for storing consent for Google services. Validity: permanent.

These optional cookies are only set if you have expressly consented to their use.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources.

The collection of this data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of the website – for this purpose, server log files must be recorded.

Contact via Form, Email or Telephone

If you contact us via the contact form on the website, by email, telephone or fax, your details including the personal data you provide there (e.g., name, email address, phone number, message) will be processed and stored for the purpose of handling your request and for possible follow-up questions. We do not pass on this data without your express consent.

Depending on the purpose of the inquiry, processing is carried out on the basis of Art. 6 (1) lit. b GDPR (for the fulfillment of a contract or pre-contractual measures) or on the basis of our legitimate interest in the effective processing of inquiries (Art. 6 (1) lit. f GDPR). If you have expressly consented, processing is additionally carried out on the basis of Art. 6 (1) lit. a GDPR. Consent can be revoked at any time.

For the technical sending of contact form data via email, we use the service “SendGrid” provided by Twilio Inc., 101 Spear Street, 5th Floor, San Francisco, CA 94105, USA. Your data (including name, email, phone number and message) is transmitted to SendGrid servers and processed there for delivery. The use of SendGrid is based on Art. 6 (1) lit. f GDPR as a legitimate interest in reliable and secure transmission. Twilio SendGrid is certified under the “EU-US Data Privacy Framework”. Further information can be found at: https://www.twilio.com/legal/privacy.

The data you transmit will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Contact via WhatsApp

If you contact us via WhatsApp, your phone number as well as – if provided – your name and other personal data transmitted through the communication will be processed by us. Processing is carried out for the purpose of handling your request and, if necessary, for subsequent contact.

The legal basis for processing is Art. 6 (1) lit. b GDPR if your request is related to the fulfillment of a contract or pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6 (1) lit. f GDPR).

Please note that WhatsApp is a service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When using WhatsApp, data may be transferred to servers of WhatsApp Inc. in third countries, particularly the USA. However, WhatsApp is certified under the EU-U.S. Data Privacy Framework.

Further information on data processing by WhatsApp can be found in the provider’s privacy policy at: https://www.whatsapp.com/legal/privacy-policy-eea

5. Social Media

Instagram

Functions of the Instagram service are integrated on this website. These functions are offered by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

When the social media element is active, a direct connection is established between your device and the Instagram server. Instagram thereby receives information about your visit to this website.

If you are logged into your Instagram account, you can link the contents of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this website with your user account. We point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

The use of this service is based on your consent pursuant to Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

If personal data is collected on our website using this tool and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook or Instagram. The processing carried out by Facebook or Instagram after the transfer is not part of the joint responsibility. The obligations jointly incumbent upon us have been set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook or Instagram tool and for the data protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook and Instagram products. You can assert data subject rights (e.g., information requests) regarding data processed by Facebook or Instagram directly with Facebook. If you assert your rights with us, we are obliged to forward them to Facebook.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/, and https://de-de.facebook.com/help/566994660333381.

Further information can be found in Instagram’s privacy policy: https://privacycenter.instagram.com/policy/.

TikTok

Functions of the TikTok social network may be integrated on this website. The provider of this service for users in the EU is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.

When the social media element is active, a direct connection is established between your device and TikTok servers. TikTok thereby receives information about your visit to this website.

If you are logged into your TikTok account, TikTok can associate your visit to this website with your user account. We point out that, as the provider of this website, we have no knowledge of the content of the transmitted data or its use by TikTok.

The use of this service is based exclusively on your consent pursuant to Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

If personal data is collected on our website using the TikTok element and forwarded to TikTok, processing is carried out on the basis of an agreement on joint responsibility pursuant to Art. 26 GDPR, insofar as such exists. Details on joint responsibility can be found in TikTok’s privacy policy.

Data transfer to third countries (in particular the USA or China) is based on the standard contractual clauses of the EU Commission or other appropriate safeguards. Further information can be found at:

• https://www.tiktok.com/legal/page/eea/privacy-policy/en
• https://www.tiktok.com/legal/page/eea/terms-of-service/en

Further information on data protection at TikTok can be found in the privacy policy at the above link.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF commits to complying with these data protection standards. Further information can be obtained from the provider at: https://www.dataprivacyframework.gov/participant/4452.

6. Plugins and Tools

Google Fonts (local hosting)

This site uses so-called Google Fonts for the uniform display of fonts, which are provided by Google. The Google Fonts are installed locally. No connection to Google servers takes place.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=en.

Elfsight (Google Reviews Widget)

This website integrates a widget for displaying Google reviews via the service “Elfsight”. The provider is Elfsight, LLC, 300 Front Street, Suite 111, San Francisco, CA 94111, USA.

When loading the widget, personal data such as your IP address may be transmitted to Elfsight servers. Elfsight also uses cookies and similar technologies. The widget is only loaded after your explicit consent.

The legal basis is your consent pursuant to Art. 6 (1) lit. a GDPR in conjunction with § 25 (1) TDDDG. Consent can be revoked at any time.

Further information on data protection at Elfsight can be found at: https://elfsight.com/privacy-policy/

Smoobu (Booking Tool)

This website uses the service “Smoobu” provided by Smoobu GmbH, Wönnichstraße 68/70, 10317 Berlin, for managing bookings and holiday accommodations.

Booking inquiries are processed via Smoobu, occupancy calendars are displayed and contact forms may be managed. Personal data such as name, email address, stay period and other booking information are processed.

Data processing is based on Art. 6 (1) lit. b GDPR (contract fulfillment) and, if applicable, Art. 6 (1) lit. f GDPR (legitimate interest in efficient management of booking inquiries).

Further information on data processing by Smoobu can be found in their privacy policy: https://www.smoobu.com/datenschutzerklaerung/.

Matomo (Website Analytics)

This website uses Matomo Analytics, an open-source web analytics software, to statistically analyze the use of our website. Matomo does not set tracking cookies unless you expressly consent. The information collected about your use is stored on our own server and is not passed on to third parties. You can object to data collection at any time by disabling the switch in the cookie banner. The legal basis is Art. 6 (1) lit. f GDPR (legitimate interest in analyzing and optimizing our website). If you have given consent, processing is based on Art. 6 (1) lit. a GDPR.

Source: https://www.e-recht24.de